Traits of Poor Customer Service - 1107 Words

Customer Service We all deal with customer service on some level in our daily tasks. Our experiences are not always pleasant, and I feel that more focus needs be on providing not only just basic customer service but to step it up and provide quality customer service. While there are both external and internal customers, they both should receive the same respect. Service can be provided thru forms of both written and oral communication. How many times have you received an email and thought, â€Å"wow that was rude†? Did you ever listen to a voice mail from someone and think they were totally off base? The tone in which we convey our comments in either form is a direct reflection of us. We may have thought we were being polite, but†¦show more content†¦You need to have the right people in place, and those people need to be excited about what they do. Your people need to feel motivated about the task they are performing. We all expect exceptional customer service when we are out in our everyday life, so we need to keep that in mind when dealing understanding how our customer feels. Most importantly, you need to look internally and treat your customer with respect (Korsgaden). In order to provide personalized customer service you need to pay attention to your customer. Learn what they like, and items they continually purchase. Offer to have purchased delivered to their home to save them time. Suggest new items or services that relate to what your customer has tried in the past. Give the customer details and benefits of those products. Ask for the feedback from your customer. They could provide helpful information for you to build your business own (English). Customer service representatives need to have proper training to deal with consumers. Companies should also have procedures in place to handle and document concerns, follow up and a escalation process (Muldoon). Customer service representatives should be aware of all offers that have been extended to consumers. This information could be stored in a centralized database, computerized or manual, to make the look up process a quick one. A customer contactShow MoreRelatedWho Is Serving As A Customer Service Manager For A Major Retail Bank1209 Words   |  5 PagesAssignment Currently serving as a customer service manager for a major retail bank. Oversees fulfillment operations department, which consists of a team of 25 associates who process west coast banking center accounts. Items that our department fulfills are statement, items and research inquires. We receive inquires for many bank products such as checking, saving, certificate of deposits, credit cards, individual retirement accounts and line of credits. We work with customers, internal employee, legal entitiesRead MoreLeadership And Strategy : Diane Hunt Wagner1429 Words   |  6 Pagesgreat importance put on business leadership, this is directly due to how a business not only functions but in how fruitful the company can become. A great leader essentially can take a business plan that is weak yet turn it into a success, whereas a poor leader stands a higher chance of ruining the best of business plans. That is why it is essential to develop effective leadership throughout a companies entire ma nagement program at all levels. How does one develop or retain strong leadership? CompaniesRead MoreWriting Text For A Group Of Children1210 Words   |  5 Pages1.1) Acknowledging the audience of your text before producing the document to be released to them, is a huge benefit, when ensuring that a professional and appropriate service is provided to your customers. Audiences can differ in a variety of ways including; their lifestyle, gender, age, race, religion, culture, origin, opinions and intelligence. This entails catering for your specific individuals based on their situation; allowing you to provide a personal and customised experience to meet theirRead MoreEssay about Comparing Several Performance Appraisal Methods1633 Words   |  7 Pagesapproaches can be determined in three methods – Trait, Behavior and Result. 2.1. Trait-Based Assessment Many employees are assessed according to their traits, such as personality, aptitudes, attitudes, skills, and abilities. Traits are relatively easy to assess once a manager gets to know employees. 2.1.1. Graphic Rating Scales According to Fisher (2009), the most commonly used type of method in appraising the performance of employees in the form of trait-based assessment is the graphic ratingRead MoreEvaluating the Limitations of Market Research964 Words   |  4 Pagesfound by market research. Reliability is vital when trying to find out information about large target populations. To avoid poor reliability, the sample chosen to participate in the research should be representative of the whole target population. The correct target sample must be established so that reliability is not a limitation of the research. To improve poor reliability due to target sample, a list of the target population could be created and then have a number of people selected fromRead MoreCommunication and Personality in Negotiation1184 Words   |  5 Pagesperson who is in a negotiation may attain the factors of extroversion, agreeableness, conscientiousness, and emotional stability. A person who has the personality trait of being extroversion is more relaxed and very confident, but needs stimulation to express emotions (extraversion, 2002). Agreeableness as a personality is one trait that comes out when both parties can agree on the similarities of a situation to close their bargaining. Conscientiousness displays emotion at its best whenRead MoreImportant Characteristics of a Mechanical Engineer772 Words   |  4 Pagesall of these skills. That which one does not know, one can learn, as most mechanical engineers do. Furthermore, the perseverance it takes to acquire those skills is already a step in the right direction. According to Neil Kokemuller, the three main traits of a mechanical engineer are creativity, communication, and problem-solving (n.d.). Along with these characteristics, says D. Jeffress, â€Å"A successful engineer is... efficient, detail-oriented, and mechanically inclined;† they also need computer designRead MoreCompetitive Strategy and Competitive Advantages1176 Words   |  5 Pagesallows differentiation from competitors, manufacturing is easier and more flexible, the bar for competition is raised, and there is greater market segmentation. 2- Some advantages of technological innovation are: a wider range of products and services can be delivered to people, GDP has increased, people can communicate in every part of the world, the production of food has become more efficient, and it has yield medical treatments to improve medical conditions. The quality of life has improvedRead MoreDifferences Between Culture And Climate1020 Words   |  5 Pagesyou describe Walmart’s culture? Walmart’s culture can be described as employee-centered with an emphasis on economical productivity. Essentially, Walmart relies on its many employees to further their values and goals of providing the best service to their customers at the lowest prices. 4. Describe the artifacts, values, and assumptions that helped you arrive at your description of Walmart’s culture. An artifact that drew me to the description of economical productivity was the narrative about Sam